The client was a leading logistics and courier services provider with a pan-India presence. With improving customer experiences through exceptional services, the client wanted to transform manual operations into digital processes.
The core objective was to develop an end-to-end, comprehensive solution that can give an omnichannel experience to customers with advanced services. The client wanted to introduce innovative services based on advancing technology. Other objectives include a seamless user experience across mobile and web platforms and customer-friendly features for strengthening presence in the courier and logistics industry.
The client runs operations in 15000+ locations across India. It was difficult to make a centralized platform that tracks daily activities and provides customers with the necessary information in real-time. Other issues were real-time notifications on mobile devices about the status of the courier/parcel.
The client used a traditional manual process for courier services. As the client’s business expanded, this process remained insufficient and time-consuming. Another challenge was to give the same experience to customers across different devices by developing an in-depth solution.
Our in-house teams of experienced web and mobile app developers added innovative features and functionality. Some of the key features include
We converted the desktop-based system to a cloud-based system. We utilized cloud technology to offer an omnichannel experience across different devices.
We integrated third-party tools for improving customer services and also added new invoicing system for channel partner to customer and channel partner to HO (Head Office).
This is a new feature for high-value consignment and logistics services. It is useful for paying taxes on such orders online and offering convenience to customers.
It is a new feature that enables the client to get the customer’s confirmation about the order. It is a unique feature that assists the client in monitoring operations and improving services effectively.
It enables customers to track their orders in real-time and get updates about the current location. The client can also monitor the consignment using this feature.
Our teams are working on several other groundbreaking features in this solution.
This is an ongoing project and the client is happy with a rich and personalized, digital experience.
I looked for help and Silicon IT Hub answered the call. I was a little bit hesitant to go outside the US, not sure of what I would be getting, what I would be paying for. But immediately those doubts were put to rest. The professionalism of the staff of the team there. They've been good to me. I have no doubt that the team there would be just as efficient for the job that you need to be completed. Thank you. Silicon It Hub. It's been a pleasure working with you and I hope to do more in the future.
Founder
